VoIP for Small Businesses For years, small businesses have eyed larger companies' advanced telephony capabilities with envy. Call centers with features that integrate with customer account information systems, leverage time-based call flows and use shortened numbers for internal dialing have been reserved for only the biggest companies. The small guys can't afford it, and customer service often suffers. This doesn't have to be true! An affordable option for small companies to "look big" and behave responsively is to embrace Voice over Internet Protocol (VoIP) technology. VoIP is a good way to cut costs and add flexibility to your business’s telephony capabilities. It…
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Mobility is here to stay. Like it or not, there are 4.9 billion connected devices in the world today and that number is set to increase to 25 billion by 2020. Mobile use spans generations and is being applied in new and creative ways daily. My phone is the most efficient piece of equipment in my life. It connects me to my friends, my family, my work, the world. I don’t get out of bed in the morning until my mobile tells me to! But are businesses taking advantage and integrating mobile effectively? Well, according to IDC, the global mobile workforce will…
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